The Support Analyst is hands-on and works collaboratively to resolve complex technical issues where in-depth knowledge, applied skills, patience and precision are required. The Support Analyst conducts Root Cause Analysis, successfully diagnoses and resolves various types of (complex)customer issues.
The Analyst may also contribute to the development of delivery and support methods for our products and services across multiple environments, including integrations lab networks, demonstration capabilities, support problem reproduction infrastructure, intelligence delivery network, cloud infrastructure etc.
We offer a full time position with a market conform salary, as well as ESOP participation. Besides our 24 annual holidays, we have a remote friendly work environment.
On top of that, we have a hip, home-like working place in the heart of Amsterdam where you can work with (and build) the latest technology. Our teams are humble, effective, transparent and life long learners - while we love experiments and research, we are not afraid to make decisions. We are backed by international investors to build the future together!
EclecticIQ (2014) enables intelligence-powered cybersecurity for government organisations, commercial enterprises and MSSPs. We develop analyst-centric products and services that align our clients’ cybersecurity focus with their threat reality. The result is intelligence-led security, improved detection and prevention, and cost-efficient security investments.
Our flagship product EclecticIQ Platform is based on open standards STIX and TAXII and enables consolidation, analysis, integration and collaboration on intelligence from multiple sources - whether they are freely available, commercial or part of industry partnerships.. We tightly integrated our solutions with our customers’ IT security controls and systems.
EclecticIQ Platform gathers intelligence from diverse sources, enables collaborative internal workflows, integrates with enterprise security technologies, and supports secure exchanges with external information-sharing communities.
EclecticIQ operates globally with offices in Amsterdam, London, Herndon (US) and Moldova. At EclecticIQ every employee makes a difference.
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In case of any questions or queries, please reach out to our Talent Acquisition specialist, Brenda Szongoth on firstname.lastname@example.org.
All you need to do is filling out our application form below.