Delivery Manager

Jobs & Careers

Posted on Jan 10, 2020

Department: Customer Success

Location: Reston, United States

The delivery role at EclecticIQ is a hands-on role to deliver project based implementation of our platform’s and services, the ability to deploy into complex customer environments, have an in-depth technical knowledge of cyber security and threat intelligence methodologies. You will be responsible for timely completion of projects, documentation, training and thorough handover to our customers.

The Delivery function also contributes to the development of Delivery, CSM and Support methods for our products and services across multiple environments, including integrations lab networks, demonstration capabilities, support problem reproduction infrastructure, intelligence delivery networks, cloud infrastructure etc.

Responsibilities

  • Lead the delivery of EclecticIQ products and services to our client base and partners;
  • Collaborate with other teams in the company (Consulting, Product, Engineering, etc.), as well as with external partners and suppliers to support our products and services;
  • Communicate clearly and effectively with customers verbally and in written format;
  • Showcase outstanding people skills matched with respectful, polite, helpful and friendly work attitude;
  • A collaborative, “can-do”, positive attitude with a head for diagnostics and problem solving;
  • Willingness to continuously learn and to improve as a professional and as a human being;
  • Support CST on live customer product and/or service issues, as appropriate e.g. diagnostic scripts, etc.;
  • PMO derived duties regarding the PMO delivery process;
  • CST derived duties regarding the CST delivery process;
  • Assisting with Support issues including local L2 or L3 support where requested;
  • Continual improvement of processes;
  • Maintain a professional attitude in a highly client facing role;
  • Report to PMO and CST.

Requirements

  • BSc, BA degree or relevant work experience;
  • Minimum 3 years of work experience in a similar role;
  • Sound knowledge of internet technologies, including IP routing, DNS, Web services, network security, SE Linux;
  • Reliable Linux CLI knowledge; comfortable with various distributions (e.g. CentOS, Ubuntu, etc) for troubleshooting various configuration requirements, including networking and virtual machines, RPM installations, software and DB issues etc.;
  • Scripting – ability to read and to use various scripts, mush have Python;
  • Relational database knowledge, more than average PostgreSQL/SQL;
  • Outstanding professional and personal integrity, exceptionally strong ethics;
  • Professional English language communication skills (both written and verbal);
  • Interest in or passion for Cyber Security, familiarity of Threat Intelligence methods is a clear advantage;
  • Familiarity with Git, Nginx, Elasticsearch (all ELK), Redis, etc. is a plus;
  • Working experience with AWS is a plus;
  • Familiarity with JIRA or other ticket management platforms is an advantage;
  • Willingness and ability to travel, including internationally (occasionally);
  • Ability to achieve security clearances in support of business requirements.

Benefits

We offer a flexible, full-/part- time position (32-40 hours) with a market conform salary. Besides our 20 PTO days we have a remote-friendly work environment. Furthermore, medical benefits and Tax Deferred Savings Plans are also provided.

Our offices are in Reston (VA), where you can work with (and build) the latest technology. Our teams are humble, effective, transparent and life long learners - while we love experiments and research, we are not afraid to make decisions. We are backed by international investors to build the future together!

About EclecticIQ

EclecticIQ (2014) enables intelligence-powered cybersecurity for government organisations, commercial enterprises and MSSPs. We develop analyst-centric products and services that align our clients’ cybersecurity focus with their threat reality. The result is intelligence-led security, improved detection and prevention, and cost-efficient security investments.

Our flagship product EclecticIQ Platform is based on open standards STIX and TAXII and enables consolidation, analysis, integration and collaboration on intelligence from multiple sources - whether they are freely available, commercial or part of industry partnerships.. We tightly integrated our solutions with our customers’ IT security controls and systems.

EclecticIQ Platform gathers intelligence from diverse sources, enables collaborative internal workflows, integrates with enterprise security technologies, and supports secure exchanges with external information-sharing communities.

EclecticIQ operates globally with offices in Amsterdam, London, Reston (VA, US) and Moldova. At EclecticIQ every employee makes a difference.

Learn more at www.eclecticiq.com

In case of any questions or queries, please reach out to our Talent Acquisition and Development specialist on [email protected]

The selection process may include security screening and/or background checks.

Interested?

All you need to do is filling out our application form below.

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