The Customer Success Manager (CSM) is responsible for driving customer adoption of EclecticIQ solutions by managing initiatives based around business requirements, ensuring that best practices are outlined, become the customers trusted advisor, provide user education of product capabilities. The CSM will provide guidance to customers with up to date knowledge ensuring the best value from Eclectic IQ products. The CSM will maintain customer relationships with assigned customers and will be their escalation point for all issues that impact their success. The CSM will maintain strong working relationships with other EclecticIQ personnel in the Sales, Marketing, Engineering and Product Management teams.
We offer a full-time position with a market conform salary. Besides our 24 annual holidays, we have a remote-friendly work environment.
On top of that, we have a hip, home-like working place in the heart of London where you can work with (and build) the latest technology. Our teams are humble, effective, transparent and life long learners - while we love experiments and research, we are not afraid to make decisions. We are backed by international investors to build the future together!
EclecticIQ (2014) enables intelligence-powered cybersecurity for government organizations, commercial enterprises and MSSPs. We develop analyst-centric products and services that align our clients’ cybersecurity focus with their threat reality. The result is intelligence-led security, improved detection and prevention, and cost-efficient security investments.
Our flagship product EclecticIQ Platform is based on open standards STIX and TAXII and enables consolidation, analysis, integration and collaboration on intelligence from multiple sources - whether they are freely available, commercial or part of industry partnerships.. We tightly integrated our solutions with our customers’ IT security controls and systems.
EclecticIQ Platform gathers intelligence from diverse sources, enables collaborative internal workflows, integrates with enterprise security technologies, and supports secure exchanges with external information-sharing communities.
EclecticIQ operates globally with offices in Amsterdam, London, Reston (US) and Moldova.
Learn more at www.eclecticiq.com
In case of any questions or queries, please reach out to our Selection & Talent Acquisition specialist on [email protected]
The selection process may include security screening and/or background checks.
All you need to do is filling out our application form below.